Do you move furniture?
Yes furniture will be moved and replaced on to protective pads. However we do not move large items such as book cases and glass display units. We do not move musical instruments such as pianos and we do not disconnect TV/Audio units.
How long does it take for my carpets/upholstery to dry?
Pure wool carpets can take up to six hours to dry however most carpets that are constructed from wool/synthetic mix will be dry within an hour. Polypropylene carpets will be dry by the time we leave. Upholstery can take up to twenty four hours depending on the fabric and backing.
Are the cleaning solutions safe to the environment and also safe for my pets and children?
All our major cleaning solutions are safe to the environment and for your pets and children. However there are certain specialist solutions that we use for the treatment of say MRSA or HIV that are hazardous to health.
Can you remove all stains?
No. Some stains will be permanent and any cleaning company that tells you that they can remove all stains from all carpets are either liars or are untrained.
Do carpets shrink?
Carpets constructed with polypropylene fibres woven onto a jute backing will shrink if they are wet cleaned. We always test carpets before cleaning them and will advise you as to any risk that may be involved.
What do I need to do to prepare for your visit?
We would ask that you move all small items from the room to be cleaned, such as lamps, ornaments on tables, flowers, etc.
Can I use the room after you have cleaned it?
Yes we will give you overshoes to use while the carpets are drying.
Do I need to arrange parking?
It would be helpful if you could try to arrange a parking space near to the area to be cleaned. We run pipes from the van and for us the nearer the van is to the cleaning area the better.
Do I need to keep animals and children out of the way when you are cleaning?
We are committed to working within a safe environment and would ask where possible that all pets and children are kept away from the cleaning operation.
Do you need hot water and electricity?
How and when do I pay?
Cash or cheque at the end of a satisfactory clean.
Are you insured?
Yes, we are insured for third party liability up to £5,000,000.
What checks are carried out on your staff?
We are a family business and only employ members of our family. We have all been CRB checked and these certificates can be viewed by any customer.
What experience have you got?
Adam, our Managing Director (Dad) has been involved in the Carpet & Upholstery Cleaning business, on and off, for over thirty years. Lewis (son in law) has four years experience as has Holly (daughter) and Jean (Mum).
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929. /or contract forms
In this document the following words shall have the following meanings:
1.1"Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.2"Customer" means any person who purchases Goods and Services from the Supplier;
1.3"Goods" means the articles specified in the Proposal;
1.4"Proposal" means a statement of work, quotation or other similar document describing the Goods and Services to be provided by the Supplier;
1.5"Services" means the services specified in the Proposal;
1.6"Supplier" means Swan’s Cleaning Services Limited of Plumtree Cottage, The Street, Adisham. Kent. CT3 JR;
1.7"Terms and Conditions" means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.
2.1These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.
2.2Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier.
2.3Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Goods and Services, by virtue of any statute, law or regulation.
2.4Nothing in these Terms and Conditions shall affect the Customer's statutory rights as a Consumer.
3.1The Proposal attached to these Terms and Conditions shall remain valid for a period of 30 days.
3.2The Customer shall be deemed to have accepted the Proposal by placing an order with the Supplier ("the Order") within the period specified in Clause 3.1.
3.3All Orders for Goods and Services shall be deemed to be acceptance of the Proposal pursuant to these Terms and Conditions.
4PRICE AND PAYMENT
4.1The price for the Goods and Services is as specified in the Proposal and is inclusive of VAT (if applicable) and any applicable charges outlined in the Proposal.
4.2Payment of the price in the proposal shall be immediately payable after the clean has been satisfactorily completed.
4.3If the Customer fails to make any payment within 14 days of it becoming due, the Supplier shall be entitled to charge interest at the rate of 2% per month on the outstanding amounts.
5.1The date of delivery specified by the Supplier is an estimate only. Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
5.2All risk in the Goods shall pass to the Customer upon delivery.
Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.
To enable the Supplier to perform its obligations the Customer shall:
7.1co-operate with the Supplier;
7.2provide the Supplier with any information reasonably required by the Supplier;
7.3obtain all necessary permissions, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer; and
7.4comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.
8.1The Supplier warrants that the Goods will at the time of delivery correspond to the description given by the Supplier.
8.2The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
8.3The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.
9CANCELLATIONS AND REFUNDS
9.1Where the Goods are faulty or do not comply with any of the contract, the Customer must notify the Supplier within 3 days of delivery and the Customer shall be entitled to replacement Goods or a full refund.
9.2The Customer may cancel an Order by notifying the Supplier in writing at the address above within 14 days of placing an Order and any deposit paid will be refunded in full.
9.3If the Customer fails to cancel the order within the time specified in Clause 9.2 any deposit paid may not be returnable.
10LIMITATION OF LIABILITY
10.1Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury, however the Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.
10.2The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
10.3For the avoidance of doubt, time shall not be of the essence and the Supplier shall incur no liability to the Customer in respect of any failure to complete the Services by any agreed completion date.
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.